Shipping & Returns

The countries we ship to are shown at checkout.

Shipping costs are calculated at checkout and always shown before you pay.

Expected delivery time: stated in your order confirmation.

You can in principle cancel an online purchase up to 14 days after delivery without giving a reason, unless a statutory exception applies. The period starts the day after you (or someone you designate) receive the product.

Let us know via Cancel an order. You then have another 14 days to send the product back.

Return the product complete and carefully packed to our return address: you will receive this address after your request. You may inspect the product as you would in a shop.

Return costs: we will inform you when you submit your request.

We refund the purchase amount, including standard outbound shipping, within 14 days of your request via the same payment method. We may wait until we have received the product or you show that you have sent it back.

Is your order damaged or did you receive the wrong product? Contact us as soon as possible, ideally with a photo. We will arrange a suitable solution, such as a replacement or refund.

The statutory warranty applies: the product must meet what you may reasonably expect. If not, you are entitled to repair, replacement or in certain cases a (partial) refund. We offer no additional commercial warranty.